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It can take from 2 to 10 working days for our package to arrive to your location.

You will receive tracking updates on your email with which you purchased an item.

When you purchase our item you will receive E-mail with further information.

Notice that because of current situation in global freight the shipping may take longer.

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We have a 45-day return policy, which means that you have 45 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us through E-MAIL. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question through E-MAIL.

 

 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
 

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The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We can send new product as a refund to you as well.

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We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

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We have six months free warranty policy which you will receive upon purchasing any of our SupPods.

This warranty covers the following things :

Within first six months we will cover any technical damages, issues & if our product suddenly stops working for no reason we will send you a new pair of SupPods right after we will receive them from you and check them for any additional material damage.

If there is any material damage like cracked, broken or scratched plastic, which means that SupPods are heavily damaged we wont be able to send you new pair.

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By purchasing SupCare premium warranty, we will provide following things :​

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• accident protection

• loss coverage

• battery coverege

• free replacement

• water damage coverege

• free repair

• 24/7 priority acces to technical support

• express replacement service

• 24/7 software support

• reward for safe use

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For replacements you will need to ship your SupPods to us so we can check them.

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SOLE TRADER DETAILS

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Title: Supplyz, Nika Maca Buda s.p.

Address: Mala Ulica 8 1000, Ljubljana, Slovenia

Contact: supplyztech@gmail.com

+386 69-691-063

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